ChambaNOW Privacy Policy

Effective Date: July 2, 2026 Last Updated: July 2, 2026

ChambaNOW respects your privacy. This Privacy Policy explains how ChambaNOW ("ChambaNOW," "we," "us," or "our") collects, uses, shares, and protects information when you access or use ChambaNOW.com and any related websites, features, communications, and services collectively referred to as the "Platform."

ChambaNOW operates an online marketplace that helps workers connect with contractors, homeowners, businesses, property managers, and other people seeking labor services. By accessing or using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information generated through your use of the Platform, and information received from service providers and other sources.

A. Account and Contact Information

When you create an account, contact us, or use the Platform, we may collect information such as:

Name
Email address
Telephone number
Password or account login credentials
Preferred language
City, state, ZIP code, or service area
Profile photograph
Account type, such as worker or hirer
Communications you send to ChambaNOW

B. Worker Profile Information

Workers may choose to provide information that helps hirers understand their skills and availability, including:

Work skills, experience, and qualifications
Services offered
Hourly rates or preferred compensation
Work availability
General work location or service radius
Transportation information
Languages spoken
Profile description
Photographs or examples of past work
Licenses, certifications, or other professional information
Ratings, reviews, and platform activity

Worker profile information may be displayed to hirers and other Platform users. Workers should not place sensitive personal information—such as Social Security numbers, financial account numbers, immigration documents, or precise home addresses—in public profile fields.

C. Hirer and Job Information

When a hirer creates an account or posts a job, we may collect:

Name or business name
Contact information
Job location
Job description
Skills or services requested
Proposed pay or budget
Requested work date and time
Photographs or documents related to the job
Communications with workers
Hiring and job-posting activity
Ratings, reviews, or reports regarding workers

Some job information may be visible to workers or the public. Hirers should avoid including unnecessary personal or confidential information in publicly visible job postings.

D. Location Information

ChambaNOW may collect location information to help workers and hirers find opportunities near one another.

Depending on your settings and how you use the Platform, this may include:

City, ZIP code, or general service area
An address entered for a job
Approximate location derived from an Internet Protocol address
Device location, when you give the Platform permission to access it

Location information may be used to calculate distance, display nearby workers or jobs, improve search results, provide directions, prevent fraud, and operate other location-based features.

You can control device-location access through your browser or device settings. Disabling location access may limit certain Platform features.

We generally encourage users to share only the location information necessary to arrange a job. A worker's precise home address should not be displayed publicly.

E. Messages and Translation Information

The Platform may allow workers and hirers to communicate directly. We may collect and process:

Messages exchanged through the Platform
Message attachments
Delivery and read-status information
Reports of abusive, fraudulent, or inappropriate messages

ChambaNOW may use automated tools or third-party services to translate communications between English, Spanish, and other supported languages. Message content must be processed to provide these translations.

Automated translations may contain errors. Users should independently confirm important details such as pay, job duties, location, safety requirements, schedules, and employment terms.

F. Payment and Transaction Information

If payments are offered or processed through the Platform, payment information may be collected and processed by a third-party payment provider.

ChambaNOW may receive limited transaction information, such as:

Payment status
Transaction amount
Transaction date
Payment method type
Billing name or address
Refund or dispute information
A payment-provider transaction identifier

ChambaNOW generally does not directly store complete credit or debit card numbers when payments are handled by an outside payment processor.

Workers and hirers may also make payment arrangements independently. ChambaNOW is not responsible for financial information exchanged outside the Platform.

G. Device, Usage, and Technical Information

When you use the Platform, we and our service providers may automatically collect:

Internet Protocol address
Browser and device type
Operating system
Device identifiers
Language settings
Referring and exit pages
Pages and features viewed
Search activity
Job and profile interactions
Dates and times of access
Approximate geographic area
Error logs and performance information
Cookie and similar-technology information

H. Safety, Verification, and Fraud-Prevention Information

We may collect information reasonably necessary to:

Verify accounts or contact information
Detect duplicate or fraudulent accounts
Investigate reports or disputes
Prevent scams, harassment, discrimination, or misuse
Protect users and the Platform
Comply with legal obligations

If identity, license, certification, or background-verification services are introduced, additional notices and consent may be provided before the information is collected.

2. How We Use Information

We may use information to:

Create and maintain user accounts
Display worker profiles and job opportunities
Match workers with nearby hirers
Show availability, skills, rates, distance, and service areas
Enable communications between users
Translate communications
Process payments and transactions
Send account, job, security, and service notifications
Provide customer support
Verify information and protect account security
Prevent fraud, scams, abuse, and unlawful activity
Investigate complaints and resolve disputes
Enforce our Terms of Service and other policies
Personalize and improve the Platform
Analyze Platform performance and usage
Develop new features
Send marketing communications where permitted
Comply with legal obligations
Protect the rights, safety, and property of ChambaNOW, our users, and others

We may combine information collected through different parts of the Platform when reasonably necessary for these purposes.

3. Public and User-Visible Information

ChambaNOW is designed to connect workers and hirers. Certain information may therefore be visible to other users or the public.

Public or user-visible information may include:

Profile name
Profile photograph
Skills and services
General location or service area
Availability
Rates
Languages spoken
Profile description
Ratings and reviews
Job titles and descriptions
Proposed compensation
General job location
Photos included in profiles or job postings

Publicly visible pages may be indexed by search engines and may remain visible in search results or cached pages for a period of time after information is changed or removed.

Do not post sensitive information in profiles, reviews, messages, or job listings unless it is necessary and you are comfortable sharing it with the intended recipient.

4. How We Share Information

We may share information in the following circumstances.

A. Between Workers and Hirers

We share information as necessary to help users evaluate, contact, and arrange work with one another.

For example, a hirer may see a worker's profile, skills, general location, rates, and availability. A worker may see information about a hirer and the job being offered.

Once users connect, they may independently exchange additional information. Information shared directly with another user is subject to that user's own actions and privacy practices.

B. Service Providers

We may share information with companies that help us operate the Platform, such as providers of:

Website hosting and data storage
Account authentication
Email and text-message delivery
Mapping and location services
Translation technology
Payment processing
Customer support
Analytics
Security, fraud detection, and abuse prevention
Database and software infrastructure
Professional, legal, or accounting services

These providers may access information only as necessary to perform services for ChambaNOW, subject to their agreements and applicable law.

C. Legal and Safety Reasons

We may preserve, use, or disclose information when we reasonably believe it is necessary to:

Comply with applicable law, regulation, subpoena, court order, or legal process
Respond to lawful requests from government authorities
Investigate suspected fraud, abuse, harassment, or illegal activity
Enforce our agreements and policies
Protect the rights, safety, or property of ChambaNOW, our users, or others
Address an emergency involving possible injury or danger
Establish, exercise, or defend legal claims

D. Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

If ownership or control of ChambaNOW changes, the successor may continue to use information as described in this Privacy Policy unless users receive notice of a material change.

E. With Your Direction or Consent

We may share information when you direct us to do so, use a feature that requires sharing, or otherwise provide consent.

F. Aggregated or De-identified Information

We may use and share information that has been aggregated or de-identified so that it cannot reasonably be linked to a particular person. We will not attempt to reidentify de-identified information except as permitted by law.

5. Sale and Sharing of Personal Information

ChambaNOW does not sell personal information in exchange for money.

ChambaNOW does not knowingly sell or share the personal information of users under 18 years of age.

Some analytics, advertising, cookie, or social-media technologies may be considered a "sale," "sharing," or use for targeted advertising under certain state privacy laws, even when no money is exchanged.

Where required, ChambaNOW will provide an appropriate method to opt out, such as a "Your Privacy Choices" or "Do Not Sell or Share My Personal Information" link. ChambaNOW will also process legally recognized opt-out preference signals where required by applicable law.

6. Cookies and Similar Technologies

ChambaNOW and its service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:

Keep users signed in
Remember preferences
Maintain security
Understand how the Platform is used
Diagnose technical problems
Measure traffic and performance
Improve features
Prevent fraud
Support marketing and advertising, where used

You may be able to manage cookies through your browser settings or a cookie-preference tool provided on the Platform. Blocking cookies may prevent certain features from functioning correctly.

7. Communications

Service Communications

We may send communications necessary to operate your account, including:

Account verification messages
Password-reset messages
Security alerts
Job or worker notifications
Message notifications
Transaction information
Policy and service updates
Customer-support responses

You may not be able to opt out of essential account and security communications while maintaining an active account.

Marketing Communications

Where permitted, we may send promotional emails or text messages. You can unsubscribe from marketing emails by using the unsubscribe link in the message.

You may opt out of promotional text messages by replying STOP. Message and data rates may apply.

Opting out of marketing does not prevent us from sending necessary transactional, safety, or account-related communications.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Platform
Maintain user accounts
Complete transactions
Resolve disputes
Prevent fraud and abuse
Enforce agreements
Meet legal, tax, accounting, and regulatory obligations
Protect ChambaNOW and its users

Retention periods depend on the type of information, why it was collected, the status of the account, legal requirements, safety needs, and technical considerations.

Information may remain in backups for a limited period after deletion. We may retain aggregated, de-identified, fraud-prevention, transaction, or legally required records after an account is closed.

9. Account and Privacy Choices

Depending on available Platform features, you may be able to:

Review or update account information
Change profile visibility
Turn worker availability on or off
Change location permissions
Manage notification preferences
Remove profile photographs or other content
Delete job postings
Close your account
Request access to or deletion of certain information

You may also contact us at **hello@chambanow.com**.

We may need to retain certain information after an account is closed for legal, safety, fraud-prevention, dispute-resolution, or recordkeeping purposes.

10. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable law. Depending on your state and whether the law applies to ChambaNOW, these rights may include the right to:

Confirm whether we process your personal information
Request access to personal information
Request correction of inaccurate information
Request deletion of information
Obtain a portable copy of certain information
Opt out of the sale of personal information
Opt out of sharing for cross-context behavioral advertising
Opt out of targeted advertising
Opt out of certain profiling or automated decisions
Limit certain uses of sensitive personal information
Appeal a decision regarding a privacy request
Receive equal service without unlawful discrimination for exercising privacy rights

Submitting a Request

To submit a privacy request, email:

**hello@chambanow.com**

Use the subject line: Privacy Request

Please include:

Your name
The email address or telephone number associated with your account
Your state of residence
The right you wish to exercise
Enough information for us to locate and verify your account

We may request additional information to verify your identity and protect your account. We will use verification information only for processing the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of the agent's authority and may contact you directly to confirm the request.

We will respond within the time required by applicable law.

Appeals

Where state law provides a right to appeal, you may appeal a denied request by emailing **hello@chambanow.com** with the subject line:

Privacy Request Appeal

Explain why you believe the decision should be reconsidered.

11. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents.

Depending on how you use ChambaNOW, we may collect the following categories of personal information:

Identifiers, such as name, email address, telephone number, account identifier, Internet Protocol address, and login information.

Customer-record information, such as contact information, payment-related information, and service history.

Characteristics protected under law, when voluntarily provided or reasonably inferred from language preferences or other information. ChambaNOW does not require users to disclose race, ethnicity, national origin, immigration status, religion, sexual orientation, disability, or other protected characteristics in order to create a basic account.

Commercial information, such as jobs posted, services requested, transaction information, rates, and Platform activity.

Internet or electronic-network activity, such as browsing activity, searches, clicks, account interactions, device information, and cookie data.

Geolocation information, such as city, ZIP code, general service area, job location, approximate device location, or precise device location when permission is provided.

Audio, electronic, visual, or similar information, such as profile photographs, job photographs, message attachments, and customer-service communications.

Professional or employment-related information, such as skills, experience, services, rates, qualifications, certifications, availability, and job history.

Inferences, such as likely job preferences, service interests, or relevant search results based on Platform activity.

Sensitive personal information, which may include account login credentials, precise geolocation, financial information processed for transactions, or message content where treated as sensitive under applicable law.

We collect these categories from users, devices, service providers, payment processors, other Platform users, and publicly available sources when appropriate.

We use and disclose this information for the business and commercial purposes described throughout this Privacy Policy.

ChambaNOW does not use sensitive personal information to infer characteristics about users. Where required by law, California residents may request that we limit certain uses or disclosures of sensitive personal information.

California residents may have the right to know, access, correct, delete, and obtain information about ChambaNOW's collection, use, disclosure, sale, or sharing of personal information. They may also have the right to opt out of qualifying sale or sharing and to exercise these rights without discriminatory treatment.

These rights are subject to exceptions and may not apply when ChambaNOW does not meet the applicable statutory requirements.

12. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, transmission method, or electronic storage system is completely secure. We cannot guarantee absolute security.

Users are responsible for:

Maintaining the confidentiality of account credentials
Using a strong, unique password
Protecting their devices
Avoiding the transmission of unnecessary sensitive information
Contacting ChambaNOW promptly if unauthorized account activity is suspected

Report suspected security issues to **hello@chambanow.com**.

13. User Safety and Independent Transactions

ChambaNOW helps users connect but cannot control how another user handles information received during a job discussion or transaction.

Use caution before sharing:

A home address
Identification documents
Immigration information
Social Security numbers
Banking information
Account passwords
Medical information
Information about children or other household members

Users should confirm job terms, payment, identity, safety requirements, transportation arrangements, and worksite conditions before beginning work.

14. Third-Party Websites and Services

The Platform may contain links to third-party websites, maps, payment services, social networks, or other services.

ChambaNOW does not control and is not responsible for the privacy, security, content, or practices of third parties. Their privacy policies govern information they collect directly.

15. Children's Privacy

ChambaNOW is intended for adults who are legally able to offer, request, or arrange work.

The Platform is not directed to children under 18, and we do not knowingly allow individuals under 18 to create worker or hirer accounts.

If we learn that we collected personal information from a child under 18 through an unauthorized account, we may suspend the account and delete the information, subject to legal and safety requirements.

A parent or guardian who believes a minor has provided personal information may contact **hello@chambanow.com**.

16. Employment and Independent Relationships

ChambaNOW is a marketplace that facilitates connections between users. Unless expressly stated otherwise in a separate written agreement, ChambaNOW is not the employer, employee, staffing agency, contractor, agent, partner, or representative of users.

Workers and hirers are responsible for determining their legal relationship, payment arrangements, tax obligations, licensing requirements, insurance obligations, employment classification, and compliance with applicable labor and employment laws.

Information collected through the Platform does not create an employment relationship with ChambaNOW.

17. International Users

ChambaNOW is operated in the United States and is primarily intended for users located in the United States.

If you access the Platform from another country, your information may be processed and stored in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in the Platform, our information practices, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date. If changes are material, we may provide additional notice through the Platform, by email, or through another reasonable method.

Your continued use of the Platform after the effective date of an updated Privacy Policy means the updated policy will apply to your subsequent use, to the extent permitted by law.

19. Contact Us

Questions, concerns, or privacy requests may be directed to:

ChambaNOW Website: https://www.chambanow.com Email: **hello@chambanow.com**

For privacy requests, use the subject line:

Privacy Request